Terms of trade
These e-commerce conditions apply to purchases made by consumers on this web shop owned and run by:
PWT Brands A/S
9200 Aalborg Ø
We recommend reading the terms carefully before you shop on the web shop.
2. Ordering products
You can order online 24 hours a day. We handle orders in the period 9:00 to 15:00. Orders placed outside these hours will be handled the next working day.
If you have requests for items not shown on the page, please contact us.
When you place an order, we will send an immediate acknowledgment to you by e-mail. Note that this acknowledgment will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. It is not possible to see past orders by logging on to the web shop. If you wish to receive a copy of your order confirmation, please send an email to customer service
ou are responsible for ensuring that the customer information you enter as part of a purchase, is correct, as we do not validate or verify that information.
When purchasing on our shop the purchase agreement is entered in English.
3. Alteration of an order
As our warehouse package the incoming orders continually, it is important that you contact us as soon as possible if you want to make changes to your order. If our warehouse have not shipped your order, it will be possible to make changes to it.
If the order has already been shipped, it is not possible to make changes to the order.
4. Prices and payment
The current price is the one listed as the total cost of the order before accepting. All prices on our web shop are in Euro depening on your selected country. All prices are incl. VAT. All prices are current and updated regularly.
Unless otherwise indicated, the total price includes any shipping costs and must be paid in advance of delivery.
We accept the following methods of payment:
- Visa Dankort
- Visa Electron
All payments are exempt from payment fees.
When you make an online payment by credit card, you are always protected against abuse. You have the option to refuse payment when receiving your statement.
You have no deductible in the event that your card is misused in a shop that uses SSL (Secure Socket Layer) in its payment system. The data provided when placing an online order paid by credit card, are SSL-encrypted. Hence it is only PBS that can process it. Neither we nor anyone else can read the data.
The amount is debited from your account when the goods are shipped from our warehouse. It is not possible to charge a higher amount than that you have approved when placing the order.
Expected delivery time is 3-5 business days after receiving your order. Goods ordered before noon 12:00 are usually shipped on the same day. Goods will not be delivered on Saturdays, Sundays and holidays.
If your order contains multiple items the total order is always delivered in one lot based on the product with the longest delivery time.
Delivery is free when you buy for € 59 or more. If you buy for less than € 59, a shipping fee of € 5 will be added during checkout. Our standard delivery is sent with GLS.
6. Returns, complaints and appeals
Items have a 24-month warranty. Meaning that you either get the faulty item repaired or replaced or receive a refund or reduction in price - depending on the specific situation.
We shall be noticed within a reasonable time after you have discovered the defect in the item. Notification within two months of the discovery of the defect is always timely. We will refund reasonable freight costs that you may have in connection with returning the product when the claim is justified.
When you want to complain about a product, it must be sent to our address:
PWT Group A/S
9220 Aalborg O, Denmark
When you return the product please describe the problem as careful as you can.
We advise you to use our return form. It is not a requirement – however, it eases our work and minimize turnaround time for your complaint.
Note: We do not receive packages sent COD or the like.
Remember that the product must always be returned in protective packaging. We advise you to get a receipt for shipment, so we can reimburse your shipping costs.
The returned items should be in good and undamaged condition. If the returned goods show damage or signs of use that go beyond what is necessary to determine the nature and properties of the goods, you must pay for the depreciation of the goods.
We estimate possible value through a specific assessment of the returned item based on the following depreciation guidelines:
No signs of use and the product is in its original packaging: 0%
Missing hang tag: -50%
Visible signs of wear: -90%
Stains or other damage: -100%
The refund will be made as soon as possible, but in any case within 14 days after receipt of your declaration of withdrawal. However, we reserve the right to withhold payment until we have received the product/goods back for inspection or until you have provided proof that the product has been returned, whichever is the earlier.
If you cancel your purchase in accordance with these terms, we will refund you the purchase price, provided there is no depreciation in value. For this repayment, we use the same means of payment that you used in the original transaction, unless you have expressly informed us otherwise.
If you have questions or a complaint please send to customer service
It is possible to complain to the ODR-portal via this link: https://ec.europa.eu/consumers/odr.
Although we have made great efforts to set colors and qualities as accurately as possible, computers colors and screen resolutions vary. Minor color deviations are therefore not considered to be a defect according to “the Danish Sale of Goods Act”.
8. Personal data and cookies
9. Governing Law
These e-commerce conditions and any purchase agreement for the acquisition of goods from us is subject to Danish law - except CISG.
All prices are subject to revision, tax changes and exchange rate changes. This is subject to goods remaining unsold, typos and force majeure, including failure to deliver by our suppliers. Prices are only valid in Denmark.
Standard withdrawal form
(This form should only be completed and returned in case of withdrawal)
PWT Brands A/S
DK-9220 Aalborg Ø
I hereby withdraw the following items from the purchase agreement.
Ordered on __ / __ / ___ Received on __ / __ / ___:
Name of consumer:
The consumer's address:
*Signature of consumer(s) (only if this form is printed) _____________________________